Enjoy $5.99 Flat Rate Shipping (2-7 business days) on orders over $25. ** Large sheet paper (uncut) will have an additional $14 fee due to oversized shipment price increases. Easels, easel accessories and light pads also have a $14 additional fee **
We ship worldwide! International orders are subject to all applicable customs & duty taxes & fees. These fees are not included in the shipping price.
Orders of $400 or more ship for free within the United States.
Orders placed online and by phone generally ship within 48-72 business hours. Paper and Ink Arts is closed on Saturday & Sundays, so orders placed over the weekend will begin shipping on the following Monday.
Please leave a comment in your order if you have an urgent receive by date, and we will do our best to accommodate or contact you with upgraded shipping options. Please call us or check UPS.com for estimated delivery schedules when placing time-sensitive orders. UPS does not deliver on Saturday except when upgraded Saturday delivery is arranged with us.
If there is an item in your order that is out of stock, we will contact you via email when your order is packed to allow you the choice of having your other items shipped or having your entire order held until your backordered item arrives.
Shipping charges are simply the standard UPS or USPS rate of shipping your package to your location based on the package's weight. Sheets of paper require a tube for shipping, thus your shipping rates will increase from the amount you see on your online order to compensate for the extra parcel. No handling charges are ever added.
Canada Customs requires Canadian recipients to pay applicable duties, taxes, and brokerage fees on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.”
If an item doesn’t suit you, package it carefully to avoid shipping damage. We’ll be glad to give you a full credit or refund for the price of the unopened/unused item. Please note: We are unable to accept returns for items purchased on SALE or CLEARANCE. Simply include a note with your order number and return regularly-priced, unopened/unused merchandise within 30 days by US Mail or UPS to:
Paper & Ink Arts Attention: Returns 113 Graylynn Dr. Nashville, TN 37214
Order / Shipping Issues:
We require any issues be reported within 30 days of the shipment of an order.
Backorder Policies 2022:
Items that are out of stock will be labeled "Out of Stock" on the product page. These items are unorderable.
If an item you order is unexpectedly out of stock or we do not have the quantity you requested we will contact you with your options. Example options below:
If your backordered items total under $50 we will cancel the backordered items and ship the in-stock items. If you prefer, we can substitute or hold your order to ship when all the items are back in stock (as long as we expect the item to arrive back in stock within 2-3 weeks).
If your backordered items total over $50 and are expected to arrive in stock within 2-3 weeks we will ship the in-stock items right away and the backordered items once they arrive back in stock at no additional shipping cost to you. You will be charged for the full order when the order is first processed.
If the backorder is international of any value we will offer substitutions or hold the order to ship complete at your request. We do not do backorder shipments internationally.
We are always happy to offer suggestions for substitutions whenever needed!