If you have purchased a Kuretake Gansai Tambi Watercolor set through an ad on Facebook or Instagram your order is with Flieortose not Paper & Ink Arts. Flieortose is in no way associated with Paper & Ink Arts or Kuretake. They are linking to our site without authorization from us. You will need to contact them to resolve any issues or contact the payment provider you used to make the order to revoke the purchase.
We are not Flieortose.
Their website is: https://flieortose.com/blogs/CONTACT-US